Contact Us
Last updated: 17 June 2026
We're here to help with orders, shipping, returns, product questions, and partnership enquiries.
Customer support
Email: support@inchicme.com
For the fastest response, use email (we do not offer live chat or phone support at this time).
Hours: Monday–Friday, 09:00–18:00 CET, excluding public holidays.
Response time: we aim to reply within 1–2 business days.
What to include in your message
Order enquiries: order number + email used at checkout.
Shipping: tracking number (if any) + description of the issue.
Returns: order number + photos of item and packaging + reason for return.
Product questions: product name or URL from inchicme.com.
Defect reports: photos within 48 hours of delivery strongly recommended.
Before contacting us
Check Customer Service & FAQ for answers on shipping times, handmade variation, payments, and returns.
Review Shipping Policy and Returns Policy for full legal terms.
Business, press & partnerships
Email support@inchicme.com with subject line "Partnership" or "Press".
Wholesale and collaboration proposals are reviewed periodically; not all enquiries receive a response.
Complaints
We take complaints seriously. Email support@inchicme.com with "Complaint" in the subject line. We will acknowledge within 2 business days and aim to resolve within 14 days.
EU consumers may also refer disputes to the ODR platform: https://ec.europa.eu/consumers/odr