Shipping & Delivery Policy

1. Processing time (before dispatch)

Standard in-stock items: typically 1–3 business days (Monday–Friday, excluding Chinese public holidays) to prepare, quality-check, and hand over to the carrier.

Hand-embroidered, made-to-order, or custom pieces: production may take 5–15 business days or longer depending on complexity. The product page or order confirmation will indicate if extended processing applies.

During peak seasons (e.g. Lunar New Year, major sales), processing may take longer. We will notify you by email if a significant delay is expected.

Processing time is separate from transit time below.

2. Delivery time (after dispatch)

International delivery from China to European destinations: typically 7–15 business days after dispatch, depending on destination country, carrier service, and customs processing.

Remote areas, islands, or non-EU destinations may take longer.

Delivery times are estimates only — not guaranteed delivery dates. We are not liable for carrier delays outside our reasonable control, but we will assist you in tracking and carrier enquiries.

3. Shipping methods and tracking

We use reputable international carriers and postal partners (e.g. tracked air mail or express services depending on order value and destination).

When your parcel is dispatched, you receive a shipping confirmation email with tracking information where available.

Tracking may show limited updates while the parcel is in international transit or customs — this is normal.

You are responsible for monitoring tracking and ensuring someone can receive the parcel at the delivery address.

4. Shipping costs

Shipping fees are calculated at checkout based on destination, weight, dimensions, and selected service level.

Any promotional free-shipping offer applies only where clearly displayed on the product page, cart, or checkout, and may exclude certain destinations or oversized items.

If you refuse delivery or fail to collect a parcel, redelivery or return-to-sender costs may be deducted from any refund or charged separately.

5. Customs and import procedures

Cross-border parcels may be opened and inspected by customs authorities. Delays at customs are outside our control.

For EU orders, VAT is included in the price where indicated at checkout.

You must pay any additional import duties, taxes, or brokerage fees requested by customs or the carrier in your country unless we have explicitly included them in your checkout total.

Provide accurate contact details — carriers may require them for customs clearance.

6. Delivery issues

Incorrect address: we cannot change an address after dispatch. Contact us immediately if you notice an error before dispatch.

Failed delivery attempts: follow carrier instructions for redelivery or collection. Unclaimed parcels returned to us may be refunded minus shipping and handling costs, or re-shipped at your expense.

Damaged in transit: inspect your parcel on delivery. If the outer packaging is visibly damaged, take photos before opening and contact us within 48 hours at support@inchicme.com with photos of the packaging and item.

Lost parcels: if tracking shows no delivery within 30 days of dispatch (or 45 days for remote areas), contact us. We will open a carrier investigation. Resolution may be replacement, reshipment, or refund once the investigation concludes — subject to carrier terms and proof that the parcel was accepted by the carrier.

7. Split shipments

Large or multi-item orders may ship in separate parcels at no extra shipping charge where possible. You receive tracking for each shipment.

8. Contact for shipping questions

Email: support@inchicme.com

Include your order number and (if available) tracking number. We respond within 1–2 business days.