Returns, Refunds & Withdrawal Policy

1. Contact first

Before returning anything, email support@inchicme.com with:

• Order number and email used at checkout

• Item(s) you wish to return and reason

• Clear photos of the item and packaging (required for quality assessment)

We will confirm whether your return is accepted and provide return instructions. Do not send items without our authorisation — unauthorised returns may not be refunded.

2. What is NOT a valid return reason

Product photographs on our website are for illustration and styling purposes. Because every piece is made by hand, your item may differ from photos in: colour tone and saturation; thread density, stitch pattern, and embroidery placement; texture and fabric grain; minor size or shape variations (typically within ±2 cm / ±1 inch where applicable); and natural material markings.

These differences are inherent characteristics of authentic handmade work — not defects — and do not entitle you to a return or refund unless the item is faulty under applicable consumer law.

Change of mind based on colour preference within normal handmade variation.

Items that have been worn, washed, altered, damaged by the customer, or missing tags/packaging (unless defective on arrival).

Items returned after the applicable deadline (see Section 3).

3. EU/EEA right of withdrawal (14 days)

If you are a consumer in the EU/EEA, you may withdraw from your purchase within 14 days of the day you (or a person you nominate) receive physical possession of the goods — without giving a reason.

To meet the deadline, send your withdrawal notice to support@inchicme.com before the 14-day period expires.

Exclusions: you cannot withdraw from contracts for: goods made to your specifications or clearly personalised; sealed goods unsuitable for return due to health/hygiene after opening; goods liable to deteriorate rapidly — where permitted by Directive 2011/83/EU Article 16.

Custom orders (bespoke size, personalised embroidery, etc.) confirmed by you in writing are excluded once production has started.

4. Return conditions

Items must be: unused and unworn; in original condition; in original packaging with all tags, labels, and accessories included; free of odours, stains, or customer-caused damage.

We may refuse a refund or deduct an amount from the refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning (e.g. wearing an item outdoors, removing tags, or washing).

You bear the direct cost of return shipping unless the return is due to our error, a confirmed defect, or we expressly agree otherwise in writing.

Use a tracked, insured shipping method. We are not responsible for items lost in return transit without proof of posting.

Return address will be provided by email after approval. Returns sent to an incorrect address may not be processed.

5. Refund process and timing

After we receive and inspect the returned item, we notify you of approval or rejection with reasons.

Approved refunds are issued to the original payment method (via PayPal where applicable) within 14 days of: (a) us receiving the returned goods, or (b) you providing proof of return shipment — whichever is earlier.

Original outbound shipping costs are refunded only if the entire order is withdrawn/returned under the statutory withdrawal right, or where required by mandatory law. Standard return shipping costs paid by you are not refunded unless the item was defective or we sent the wrong item.

Refund amount may be reduced for diminished value (Section 4) or missing components.

PayPal or your bank may take additional days to credit your account.

6. Defective or wrong items

If you receive a defective item or an item that materially differs from what was ordered (not merely normal handmade variation), contact us within 48 hours of delivery with photos.

We may offer repair, replacement, or full refund including standard outbound shipping. Return shipping for confirmed defects is at our expense — wait for our return authorisation and prepaid label/instructions where provided.

Conformity claims under EU law: you have at least 2 years from delivery to report a lack of conformity, subject to national rules on the burden of proof over time.

7. Exchanges

We do not offer direct exchanges. For a different size or style, return the eligible item (if applicable) for a refund and place a new order.

Contact us if you need sizing guidance before ordering — handmade sizing may differ slightly from standard charts.

8. Non-returnable items (summary)

• Custom-made or personalised goods (once production approved)

• Items marked final sale or non-returnable at purchase

• Goods excluded by law (hygiene-sealed items opened by consumer, etc.)

• Items returned without authorisation or in unacceptable condition

9. Model withdrawal form (EU consumers)

You may use the following template (copy, complete, and email to support@inchicme.com):

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To: InChicMe (support@inchicme.com)

I hereby give notice that I withdraw from my contract of sale of the following goods:

[Order number / product description]

Ordered on: [date] / Received on: [date]

Name: [your name]

Address: [your address]

Date: [date]

Signature (if sent by post): [optional for email]

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