Terms of Sale

1. Seller and contract formation

Seller: InChicMe, trading via inchicme.com.

Contact: support@inchicme.com

When you submit an order, you make a binding offer to purchase the selected goods at the price shown (including applicable taxes and shipping shown at checkout).

A contract is formed when we send you an order confirmation email after successful payment authorisation. We may decline an order before confirmation (e.g. stock unavailable, pricing error, suspected fraud, or restrictions on shipping to your address). If declined after payment, we will refund you in full.

2. Handmade nature — variation from listing images (essential term)

InChicMe sells handmade, hand-embroidered, and artisan-crafted pieces. Each item is individually made by skilled craftspeople — not mass-produced.

Product photographs on our website are for illustration and styling purposes. Because every piece is made by hand, your item may differ from photos in: colour tone and saturation; thread density, stitch pattern, and embroidery placement; texture and fabric grain; minor size or shape variations (typically within ±2 cm / ±1 inch where applicable); and natural material markings.

These differences are inherent characteristics of authentic handmade work — not defects — and do not entitle you to a return or refund unless the item is faulty under applicable consumer law.

By placing an order, you acknowledge that you have read and accept this handmade nature and the possible variation between listing images and the product you receive.

If you require an exact match to a photograph, please contact us before ordering. We cannot guarantee photographic replication for handmade artisan goods.

3. Pre-contract information

Before checkout, you see: product description and price; shipping costs; applicable taxes; payment methods; estimated delivery information; and links to these Terms, Returns Policy, and Privacy Policy.

You must confirm acceptance of our terms at checkout where prompted.

4. Prices and payment

All prices are in EUR unless otherwise stated. The total payable amount is shown at checkout before you confirm payment.

Payment methods: we currently accept PayPal and any other methods displayed at checkout. Payment is processed by the selected provider; we do not receive or store your full card credentials.

Your payment is captured when you complete checkout. If payment fails or is reversed before dispatch, we may cancel the order.

You are responsible for any fees charged by your bank or PayPal (e.g. currency conversion) outside our checkout total.

We reserve the right to refuse or cancel orders where fraud, unauthorised payment, or abuse is suspected.

5. Delivery and risk

Goods are shipped from China to the address you provide. See our Shipping Policy for processing and transit times (typically 7–15 business days after dispatch to European destinations).

Delivery dates are estimates only, not guaranteed. Delays caused by carriers, customs, weather, public holidays, or force majeure do not entitle you to cancel after dispatch unless mandatory consumer law provides otherwise.

Risk of loss passes to you upon delivery to the address specified in your order (or to the carrier if you fail to accept delivery without good reason), subject to mandatory consumer law in your jurisdiction.

You must provide a complete, accurate delivery address including phone number where required by the carrier. We are not liable for failed delivery due to incorrect or incomplete addresses.

6. Customs, import duties, and taxes

For orders to EU destinations, VAT is included in the product price where stated at checkout.

Parcels may be subject to customs inspection. Any import duties, brokerage fees, or local taxes not included in our checkout price are your responsibility unless we explicitly state otherwise on the product or checkout page.

Refusal to pay customs charges resulting in return or destruction of the parcel does not entitle you to a refund of the product price unless required by law.

7. Conformity and legal guarantee (EU/EEA consumers)

Under EU consumer law, goods must conform to the contract at delivery. You have a legal guarantee of conformity for at least 2 years from delivery in EU/EEA countries (period may vary by member state).

A lack of conformity exists if goods are defective, not as described in a material way, or not fit for normal use — not merely because of normal handmade variation described in Section 2.

To report a conformity defect, contact support@inchicme.com promptly with your order number, clear photos, and a description of the issue. We will assess whether the issue is a defect or acceptable handmade variation.

Remedies may include repair, replacement, price reduction, or refund in accordance with applicable law. We may require return of the item at our expense where a defect is confirmed.

8. Right of withdrawal

If you are a consumer in the EU/EEA, you generally have 14 days from receiving goods to withdraw from the contract without giving a reason, subject to exceptions below and our Returns Policy.

Exceptions (non-exhaustive, where permitted by law): goods made to your specifications or clearly personalised; goods that are sealed and not suitable for return due to health/hygiene after opening; goods that are liable to deteriorate rapidly.

Handmade items made specifically to your order (custom size, custom embroidery text, etc.) are not subject to the standard withdrawal right once production has begun with your approval.

To exercise withdrawal, follow the procedure in our Returns & Refunds Policy.

9. Cancellations before dispatch

You may request cancellation before dispatch by emailing support@inchicme.com with your order number. If production has already started on a custom piece, cancellation may not be possible or may incur costs for work completed.

If we cancel your order, you receive a full refund.

10. Chargebacks and payment disputes

Please contact us before initiating a PayPal dispute or chargeback — we resolve most issues quickly. Unfounded chargebacks for delivered conforming goods may result in account suspension and recovery of costs where permitted by law.